FAQ

-Where is the store based?

Paris, France

-What is this store's return and exchange policy?

No returns or exchanges.

If the item was broken in transit, please contact me about replacement.

-How long will it take to receive my order?

Once shipped most domestic orders within France take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Please note that due to Covid there may be delays!

-When will my preorder arrive?

Please check the item description for approximate shipping dates. If you ordered other items along with a preorder, they will all be shipped together once the preorder item becomes available.

-Do you accept orders placed outside of France?

Yes! My store is France based and shipping is worldwide!

-What is BigCartel?

This store is created with BigCartel, an online store builder and marketplace for inspired brands.

-How do I pay for my order? Is it secure?

The BigCartel checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, BigCartel has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

-What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly,through the Contact page!